Privacy Policy

1. Information We Collect

We collect information that you provide directly to us and information gathered automatically when you use our website.

Information you provide:

• Name, email address, and phone number (via contact or enquiry forms)
• Business name, city, and project details
• Communications you send us via email, WhatsApp, or forms

Information collected automatically:

• IP address and browser type
• Pages visited and time spent on the site
• Referring website or search engine
• Device type (desktop, mobile, tablet)

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and project requests
• Provide and improve our design, marketing, and technology services
• Send relevant updates, proposals, or service information (with your consent)
• Understand how our website is used and improve user experience
• Comply with legal obligations

We do not use your data for automated decision-making or profiling that produces legal or significant effects.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who help us operate our website or business (e.g., hosting, email, analytics)
• Project collaborators (freelancers, partners) who need access to complete work you've engaged us for — under confidentiality obligations
• Authorities if required by law, court order, or to protect our legal rights

Any third parties we share data with are required to handle it securely and only for the purpose specified.

4. Data Storage & Security

Your data is stored on secure servers located in India and managed by reputable cloud service providers. We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or disclosure.

However, no internet transmission or electronic storage is 100% secure. While we take strong precautions, we cannot guarantee absolute security.

5. Cookies & Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics. These may include:

• Essential cookies required for the website to function
• Analytics cookies (e.g., Google Analytics) to understand site usage

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

6. Third-Party Services

Our website and services may link to or use third-party platforms including:

• Google Analytics and Google Ads
• Meta (Facebook/Instagram) Pixel or Ads
• WhatsApp Business API
• Razorpay (for payment processing on Truvest Dashboard)

Each third-party service has its own privacy policy and data practices. We encourage you to review their policies directly.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

• Enquiry and contact form submissions: up to 2 years
• Client project data: for the duration of the engagement plus 3 years
• Financial and billing records: 7 years (as required under the GST Act, India)
• Website analytics: typically 14 months (Google Analytics default)

8. Your Rights

As a user or client, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Raise a complaint with an appropriate data protection authority

To exercise these rights, contact us at info@truvest.in.

9. Children's Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via our website. Your continued use of our services after any updates constitutes acceptance of the revised policy.

11. Contact Us